Returns Policy

Returns and Warranty Information.

All products ACT Networks sells are second hand and refurbished equipment unless otherwise specified. All products are fully tested and refurbished by ACT Networks.

Our warranty is a return to base. ACT Networks will provide solutions for items which cannot be easily moved. These options will vary depending on the item. This may include a part or a complete swap out of the item.

Servers, Disk Storage equipment, Tape drives, Networking equipment and parts comes with 12-month Return to Base warranty.

If you need any help with warranty issues, please contact us on 07 3890 0013 (Option 1) or

Refund Policy

Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase.
You may also be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may
be offered at our discretion. Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.